Certainly! Here’s the updated Refund & Cancellation Policy with the requested changes:
Refund & Cancellation Policy for Hotel Shivas Inn
At Hotel Shivas Inn, we are committed to providing you with a comfortable and pleasant experience. However, in case of changes to your plans, our Refund & Cancellation Policy is designed to be clear and fair for all our guests.
1. Cancellation Policy
- Standard Cancellation:
Cancellations made 24 hours or more before the check-in date are eligible for a full refund. The refund will be processed back to the original payment method. - Late Cancellation:
If a cancellation request is made less than 24 hours before the check-in date, we charge a cancellation fee equal to one night’s stay. This fee will be deducted from the amount paid for the reservation. - No-Show:
If you fail to show up without prior notice (No-Show), you will be charged the full amount for the reservation, and no refund will be provided. - Group Bookings (2 or more rooms):
For bookings of 2 rooms or more, cancellations must be made at least 48 hours prior to check-in for a full refund. Any cancellations made within 48 hours will be subject to a cancellation fee of one night’s stay per room. - No Online Cancellation Option:
Please note that we do not offer online cancellation options. To cancel or modify your booking, you must contact us directly via email or phone.
2. Refund Policy
- Eligibility for Refund:
Refunds will be issued if you cancel within the eligible time frame as stated in the cancellation policy. Refunds will be processed back to the original payment method used during booking. - Refund Time Frame:
Refunds will typically be processed within 7-10 business days after the cancellation has been confirmed. - Exceptions:
Refunds will not be granted in cases where the cancellation or modification policy has not been followed, such as no-shows or cancellations made outside the allowable time frame.
3. Modifications to Reservation
- Changing Dates:
If you wish to modify the dates of your reservation, you must contact us at least 24 hours in advance. Any changes made within 24 hours of your check-in date may be subject to additional charges. - Room Type Modifications:
Any changes to the type of room booked may be subject to availability. If a different room type is requested, any price differences will be adjusted accordingly.
4. Early Check-In Charges
- Early Check-In:
Our standard check-in time is 12:00 noon and check-out is 11:00 AM.
If you wish to check in earlier than the standard time, there will be an early check-in charge of Rs. 100 per hour.
5. Special Cases and Exceptions
- Force Majeure:
In the event of extraordinary circumstances such as natural disasters, governmental actions, or other unforeseen events that prevent travel, Hotel Shivas Inn will offer a full refund or allow rescheduling of the stay without penalty, subject to case-by-case review. - Early Check-Out:
In the case of early check-out, no refund will be provided for the unused nights of stay.
6. How to Cancel or Modify Your Booking
To cancel or modify your reservation, please follow these steps:
- Email or Phone:
You can cancel or modify your booking by contacting our customer service team at [Insert Email Address] or calling [Insert Phone Number]. Please provide your booking reference number for quicker assistance.
7. Contact Us
If you have any questions or concerns regarding our Refund & Cancellation Policy, please feel free to contact us:
Hotel Shivas Inn
Plot – 7A, Utkarsh Gruh Nirman Society, New Manish Nagar,
Near Purti Super Baazar, Besides Jayanti Nagari 4, Besa Road,
Nagpur – 440037
Email: [hotelshivas7star@gmail.com]
Phone: [+918788922094]
This Refund & Cancellation Policy is effective as of [15th January 2025] and is subject to change. Please review this policy periodically for any updates or changes.